REFUNDS
----
OVERVIEW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need proof of purchase, the invoice number, for example (though we should be able to find you on our system), your name and the email address you used to place the order.
To start a return, contact us at info@wormcountsfordogs.co.uk.
If your return is accepted, we will send you instructions on how and where to send your package.
IMPORTANT: We cannot issue a refund for a return that gets lost or doesn't arrive to us. When you post your items back to us, we recommend sending it signed for Royal Mail Special Delivery, for example, or at least via Royal Mail tracked at the post office so that if it goes missing, you have a tracking number and can retrieve it or claim compensation.
You can always contact us for any return questions at info@wormcountsfordogs.co.uk.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we may evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@wormcountsfordogs.co.uk.
