Delivery and Returns

We send out all orders by Royal Mail Tracked 48

We dispatch orders from Monday to Friday. Orders placed on a Saturday, Sunday or bank holiday will be dispatched the next working day.

For example, if you place an order on a Friday afternoon, Saturday, Sunday or on a bank holiday your order will not be dispatched until the next available working day.

Will I have to sign for my order?

No, most orders fit through your letterbox, you can also select a safe place the postie can leave it for you, when you checkout.

Will I receive confirmation of my order?

We'll send you a confirmation email detailing the exact order received shortly after your order is placed.

When will my order arrive

We aim to dispatch your order within 1 day (excluding weekends and bank holidays). Please allow 1-2 days from dispatch for your kit to arrive not including weekends or bank holidays.

My order hasn't arrived!

Royal Mail delivers 98% of it's mail on time. If, for any reason, your order doesn't arrive at the address you specified, we will replace it after 14 working days to allow time for the order to arrive.

If you are expecting a delivery and it hasn't arrived, please look for the red delivery attempted card and check if a neighbour has taken it in for you.

Please be careful when adding your delivery address at checkout. This is because our system is automated from ordering right through to the address labelling, which means the address you give us is what is printed on the label. If it turns out the address was entered incorrectly the order might be lost or returned to us marked as undeliverable. If this is the case, orders returned to us can be resent but a delivery charge will be applied. Orders lost due to an incorrect address being entered by the customer won't be refunded. If we mess up at our end we will of course replace all items free of charge and pay for reposting.

Deliveries can be made to work addresses.