Terms & Conditions

The content on this website is for information purposes only and is not a substitute for qualified veterinary advice. Worm Counts For Dogs makes no representations or warranties (express or implied) and as such does not accept any liability arising out of reliance on the materials on this web site.

Worm Counts For Dogs always recommends that you obtain specific professional veterinary advice in connection with any concern you may have about your pet's health or wellbeing.

This website may contain links or references to third party materials and web sites. Worm Counts For Dogs takes no responsibility for the content of external web sites that might link from or to this web site.

You may not create any links to this web site from another web site without our express consent.

Contacting Us

Worm Counts For Dogs is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us or call us on 0800 909 6462

Alternatively, you can write to us at:

Worm Counts for Dogs
Unit 33203
PO Box 6945
London
W1A 6US

Complaints

We will acknowledge your complaint within 2 working days and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint.

Making a purchase

Making a purchase could not be easier. Just click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit cards, which we process through PayPal. Your card details are encrypted and sent via a secure server. When going through the checkout process, you will get a summary of your items plus any delivery fees before you are asked to submit your details.

Site Security

We use Thawte SSL security on this website for collecting your payment details. It is a system we are happy to use ourselves.

Our Guarantee

We guarantee your satisfaction. If you ever have any cause for complaint, then please contact us straight away. Your statutory rights are not affected.

Privacy Policy

Our privacy policy can be found here.

Returns Policy

We want you to be 100% satisfied with your experience at Worm Counts for Dogs. If you aren’t happy with something you purchased, please return it. 

If you are returning goods because they are faulty or because of an error on our part we will gladly give you a complete refund. However, if the product is what you ordered you will be liable for cost of return postage.

Full details of our returns policy can be found here.

Orders not collected

All our mail is sent via Hermes tracked not signed for. If a delivery cannot be left with you it will be returned to the depot, a card left and you will be able to make arrangements for redelivery. If the parcel is returned to Worm Counts for Dogs because it wasn't collected and you wish you have the order resent, we will charge postage in this case. If you choose not to have the order redelivered we will issue you a refund for your order.

If your package arrives damaged please report it to us within 24 hours. f you decide that the product was a mistake on your part the item’s postage must be paid by you to return it.