If you aren't satisfied with your order from Worm Counts For Dogs once it arrives, please let us know as soon as you can by email. In most instances we'll be able to address any issues you might have before you need to send anything back to us. You are of course entitled to a full refund or exchange should any item(s) be damaged or incorrect in any way.
All items should be securely packaged and returned to:
Worm Counts for Dogs
All damages or shortages must be reported to us via our contact page within 24 hours of receiving your goods. If an item is damaged, once received back at our store we will send you a replacement. Please retain proof of postage of your return.
If something doesn't arrive back to us we cannot replace it. If you are returning an item to us for any reason, it is your responsibility to retain a proof of postage, and we strongly recommend you send it to us via tracked mail with Royal Mail or a reputable courier so that we can trace it should it go astray
Worm Counts For Dogs abides by the Consumer Contracts Regulations. The product you wish to return must be in a saleable condition, in its original, undamaged packaging, and we'll consider the overall condition of the product being returned when making any refund.
We will refund the price of the item to the purchaser or exchange it as soon as it is received by us either by the card you paid with or via PayPal. The refund will be available in your account within 2-3 days depending on your bank's processes.