Shipping policy

DELIVERY AND RETURNS

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OVERVIEW

We send out all orders by Royal Mail 1st Class post

We dispatch orders from Monday to Friday. Orders placed on a Saturday, Sunday or a bank holiday will be dispatched on the next working day.

For example, if you place an order on a Friday afternoon, Saturday, Sunday or on a bank holiday your order will not be dispatched until the next available working day.

 

Will I have to sign for my order?

No, most orders fit through your letterbox. You can also select a safe place for it to be left during checkout.

Will I receive confirmation of my order?

We'll send you a confirmation email detailing the exact order received shortly after your order is placed. If the items you've ordered don't look right, email us at info@wormcountsfordogs.co.uk as soon as you realise. If the order hasn't left us, we can correct it for you.

When will my order arrive

We aim to dispatch your order within one day (excluding weekends and bank holidays). Please allow an extra couple of days for your kit to arrive, not including weekends or bank holidays.

My order hasn't arrived!

Royal Mail deliveries arrived on time 98% of the time. If for any reason, your order doesn't arrive at the address you specified, we will replace it after 14 working days to allow time for the order to arrive.

Please be careful when adding your delivery address at checkout. This is because our system is automated from ordering right through to the address labelling, which means the address you give us is what is printed on the label. If it turns out the address was entered incorrectly, the order might be lost or returned to us, marked as undeliverable. If this is the case, orders returned to us can be resent, but a delivery charge will be applied. Orders lost due to an incorrect address being entered by the customer won't be refunded. If we mess up at our end, we will, of course, replace all items free of charge.

Deliveries can be made to work addresses. If you are expecting a delivery and it hasn't arrived, please look for the red delivery attempted card.